Thank God It's Monday!
From their experiences as management consultants and specialists in conflict resolution over the past three decades, Cloke (Mediation: Revenge and the Magic of Forgiveness) and Goldsmith (coauthor with Warren Bennis of Learning to Lead: A Workbook on Becoming a Leader) address ""the human side of change."" Whether called ""reengineering"" or ""downsizing,"" the dislocation caused for those catapulted into the change process, note the authors, is reason for concern. They ask, ""Why is the human side of the change process the last element... thought out?"" They offer well-articulated strategies and methods to encourage industrial democracy to work, for team advancement to not be in conflict with individual success and for public- and private-sector organizations to promote ownership in a different, humanized kind of workplace. There is much of interest here, particularly for those involved in organizational change or who are dissatisfied with their work situation. (Dec.)