Harmony: Business, Technology, and the End of Paperwork

Technocrats insist that the ``Information Highway'' and computerization will benefit domestic and global productivity. Yet, will these technologies reduce the number of jobs and thereby disrupt economies? Nobel laureate Penzias (Ideas and Information) argues that technology will simplify managerial work, allowing firms to take advantage of efficiencies. But he maintains that computers will not replace workers. Instead, a ``new harmony'' will emerge between people and technology, reminiscent of previous transformations of the economy, sparking innovative work situations and economic opportunities. However, the author posits that social issues such as privacy, censorship, green marketing and reemployment will confront us as part of the process. Penzias's book will be especially of interest to technology buffs and futurists. (Apr.)