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How They Do Debbie

Harlequin builds a success in romance with a team approach.

by Dick Donahue and Michael Coffey -- Publishers Weekly, 6/19/2006

No less a literary publishing lion than Roger Straus once said, "I don't publish books, I publish authors." And wouldn't every literary house wish it could say the same. But for shifting editors, vanishing imprints and authors hungry for the highest dollar from the highest bidder, it might be a rule of thumb.

Alas, today, it is rare that one house, in partnership with an author, with patience and forethought, builds a first-timer into a spectacular success. But north of the border, in Toronto, Harlequin, North America's largest publisher of romantic fiction, has turned it into an art form. Like any art, it is half intuition, half business acumen and all about relationships.

Romance dominates the American fiction market, accounting for 40% of all sales. Nora Roberts remains queen of the category, with nearly 12 million copies sold last year; but her numbers are slipping. Coming on strong is Debbie Macomber, a former housewife from Washington state, apple-cheeked and gifted with boundless energy. A quarter-century ago, Macomber was a harried mother with a manual typewriter, a supportive husband and a burning desire to tell stories. She was a fan of romance fiction and she tried her hand.

Her first effort, Starlight, was published as a numbered title (#128) in the Silhouette Special Edition series at Harlequin, a series of more than a thousand titles by dozens of authors. But it was a start. After a half-dozen more such entries, Macomber, in 1988, got her own series, Navy, which ran to five titles. And then another series—Manning, then another, Orchard Valley. Craig Swinwood, the executive v-p of retail marketing at Harlequin, explains the cumulative effect. "Here was a young writer whose books, in mass market paperbacks, were going out there in huge numbers—150,000 copies, two or three titles a year. Over time, with that exposure, an author can build a sizable audience, certainly more than a traditional young novelist could do with a standalone first book, a standalone second book, et cetera."

In fact, at the time, Harlequin did not even think to publish a standalone book. "We didn't have a single-title program," Swinwood explains. "All our books were series. They went into outlets on a regular basis like magazines, but in those huge numbers. For an author who is finding a good reception, demand and name recognition build."

In 1994, Harlequin, tired of seeing top authors like LaVyrle Spencer and Catherine Coulter decamp for publishers who could publish single titles effectively—often in hardcover—started Mira, a mixed format single title program.

In Swinwood's words, "For certain of our authors, for whom a large audience has been built, we can bet on a single title—and in hardcover. We have found that a loyal fan base will follow."

Building authors and leveraging a loyal readership into hardcover sales is what Harlequin has done for many of its authors over the years, and Debbie Macomber is the poster girl for the Harlequin magic. With 150 titles and counting under her belt, she is a bona fide superstar whose numbers continue to grow—"at a 25%–30% clip a year," says Swinwood. Last year her new books sold 2.8 million copies, bringing her total in print to more than 60 million.

 

Latest Debbie

What Blossom Street was to knitters, Macomber's latest might be to gardeners. Susannah's Garden is about a middle-aged woman who returns to her hometown after years abroad to find solace and renewal in a favorite garden. On debbiemacomber.com, guests are invited to register to win "an embossed metal bucket with copper handles... a hand-held shovel and hoe, Debbie's signature garden gloves and seed packets." And, of course, a hardcover copy of Susannah's Garden.


Not By Accident — Careful Planning

  • Harlequin introduced Macomber to hardcover in 2001, counting on a core readership to follow her to the more expensive format.
  • In 2004, her hardcover The Shop on Blossom Street took off, landing on the New York Times extended bestseller list, and sold well over 100,000 copies.
  • Harlequin executives commissioned a reader survey and found that Blossom Street had "struck a chord with readers." They found that the book's knitting themes had uncovered a widespread community of wool-gatherers who were reading Blossom—and Macomber's backlist.
  • They encouraged Macomber to pursue her idea of writing another book, similarly themed. Last year's A Good Yarn became a Times bestseller, selling more than 150,000 copies—while the paperback reprint of Blossom sold a whopping 840,000.
  • Explains Leslee Borger of New York's Truth Be Told PR agency, "It was clear that we'd be able to build a major campaign around Debbie's love of the craft." Macomber became involved with the knitting industry charity, Warm Up America!, reached out to knitting organizations and made appearances in knit shops around the country to sign books. Harlequin worked with Leisure Arts Publishing to create pattern books themed to the books. "These programs took her to an entirely new level as she was able to reach a whole new group of readers," say Borger.
  • Harlequin realized that Macomber, whose own Web site and reader outreach efforts are legendary, was a horse worth backing. Says Swinwood: "We ramped up our advertising and co-op touring for Debbie; we toured her as a sort of Harlequin ambassador. We put her out in the field, visiting with accounts in ways we don't do with every author."

DebbieDotCom www.debbiemacomber.com

Katherine Orr, Harlequin public relations v-p, says Macomber is extraordinarily committed to her career—"to giving every minute of her time to do whatever needs doing."

A sampling of what Debbie does:

  • Sends an annual four-color, four- to six-page newsletter to more than 50,000 fans.
  • Twice yearly sends out an e-letter from one of the characters in her Cedar Cove series and includes a recipe.
  • Includes a "Dear Reader" letter in the beginning of her mass market American Romance series.
  • Maintains a Web site that features 23 separate links ("Debbie's Store," "Reader's Recipes," "Debbie's Mom's Page," etc.).

Team Debbie

Debbie Macomber: "I have an incredible team and we all work beautifully together. Every book and format is carefully thought out long before it is ever published."

Craig Swinwood, v-p, retail marketing: "Our job is to properly leverage Debbie's popularity with her fan base."

Dianne Moggy, editorial director for single titles: "One of Debbie's strengths is her ability to evoke a sense of community in her novels. We listen carefully to her readers and to our sales reps and their accounts."

Irene Goodman, Macomber's agent: "With an author like Debbie, the publisher is eager and ready to do more for her, because she puts so much in herself."

Leslee Borger, PR representation: "Debbie has invested very intelligently in building her career."

Katherine Orr: "You can talk all you want about planning and you can hold meetings every month, but the bottom line is Debbie."

Nancy Berland, freelance publicist: "Debbie knows that an author builds her following reader by reader, and she knows this is a business."

Paula Eykelhof, Macomber's editor for 20+ years: "What sets Debbie apart from the pack is her connection with readers."


Debbie's Publishing Program

With a vast backlist to "exploit" ("pardon the expression," says Swinwood), the timing of her hardcover frontlist and the various format decisions are key for Harlequin and Macomber. For the last three years, they've settled on the following formula:

  • a hardcover original in May
  • a reprint of the previous year's hardcover in April or May
  • a mass market original in September
  • a Christmas gift book in November
  • two or three reissues of backlist titles throughout the year

Says Swinwood: "Debbie's writing is consistently high quality. But we're careful not to drive new readers to an old series that doesn't relate to a new book they might just have read. But in general, new readers want to read all they can. There are probably 200,000 core Macomber readers who we can count on to read everything."

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