Sales Associate
De Gruyter Inc.
Boston, MA
Date Posted
De Gruyter Inc. is the Boston office for Walter de Gruyter GmbH & Co. KG in Berlin, Germany. De Gruyter has more than 2 centuries of publishing experience in the humanities and natural sciences. The product portfolio includes more than 170 academic journals, 35 databases and over 850 new books added to an archive of more than 65,000 titles each year. De Gruyter is targeting aggressive growth through sales of new product types and innovative business models, especially in international markets.

We are currently seeking a full-time
Sales Associate (m/f)
for our Boston office to support and enhance the sales effort for all electronic products in the Americas by providing customer service, administrative, system and organizational support to customers and sales staff. The Sales Associate will have the following duties:

• Responsibility for all sales processes for digital US customer accounts, including new product sales, access, license agreements, renewals and updates, licensing and invoicing for electronic products
• Inbound customer service for e-sales contact including telephone, emails and faxes
• Preparation of data for invoices and oversees internal and external invoicing and access control process for digital products
• Coordination of renewals and trials processes, and follow up as required
• Organization of information-flow with Technical Customer Service regarding new orders and customer inquiries
• Management of one-to-one customer and account information
• Recording and reporting on sales data

The successful applicant will have the following qualifications:

• Proficiency with Windows software applications
• Accurate way of working with great attention to detail/ good standard of numeracy
• Excellent verbal and written communication skills
• Knowledge of the customers and market for academic product
• Experience of a customer service or other customer-facing role
• Well-organized work approach, with the ability to organize others
• Friendly and outgoing personality/ ability to quickly build a rapport with a wide range of people
• Quick assimilation of complex information
• Commercially minded
• Ability to work independently and as part of a small team

Working knowledge of Spanish and/or Portuguese preferred. The position offers competitive salary and benefits.

Apply Now
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