Director of Customer Care
Brodart Co.
Brodart Corporate Office
500 Arch St.
Williamsport, PA
Date Posted
Brodart Co., the premier supplier of shelf-ready materials for libraries and unparalleled in service and selection since 1939, is seeking a Director of Customer Care to play a key role in continuous improvement and change management for the Books Division and to oversee the day-to-day routine of the customer service department. The Director will be responsible for continuous problem solving for customers; will provide leadership and direction within the department; work in close collaboration with the company's other business leaders; play a key role in the development and implementation of cost-effective systems; develop and execute operating plans. Responsibilities will include supervising employees, interviewing, hiring and training employees; planning, delegating and directing work, and other similar duties.
A BS/BA or equivalent combination of education and experience is desired as well as ten or more years experience managing complex business functions in a medium or large size company. Must have advanced analytical and PC computer skills. Microsoft Office application skills are a must; CRM experience is a must, ERP systems a plus. For a full job description and application please visit us on the web at www.brodart.com.
Brodart Co. is an EEO and ADA Employer
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