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Account Manager
Date Posted
•Responsible for implementation of new accounts that are subscribing to collectionHQ
•Responsible for maintaining on-going account retention that contributes to customers continuing to subscribe to collectionHQ.
•Train customers on company products to existing customer’s collectionHQ customers.
•Communicates with existing customers via personal on-site visits, phone, e-mail, fax, and mail contact, as well as attendance at some regional and national trade shows and meetings.
•Actively involved in Customer User Group coordination, communication, content and meeting planning.
•Maintains on-going detail of competitive activity/offerings within customer base. Reports details to MD on a regular basis.
•Communicates with other internal departments (Customer Service, Sales, Credit, and Marketing, Operations) to support account activity.
•Maintains a professional demeanor at all times.

•Three to five years related experience within an organization in the library and educational industry.
•BS/BA degree or equivalent education and experience.
•25% travel from home office for customer visitation and/or corporate travel.
•Excellent communication and presentation skills.
•PC skills in Word, Excel, Access, PowerPoint and Outlook are required.

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