JobZone Users, We Have Switched JobZone Platforms: DO NOT USE THIS PAGE TO POST JOBS

Check out the new PW JobZone here and email with any question or concerns.

Please try logging in with the same email as you used with this system and reset your password. Email the above address if you have any issues.

Customer Care Manager
Bayonne, New Jersey
Date Posted
Bookazine is looking for a Customer Care Manager to provide prompt and quality service to our world-wide group of customers. Manager handles all aspects of opening customer accounts and maintains accurate records. Must be able to anticipate customer needs, suggest alternatives and provide problem-solving with a minimum of supervision. Ability to clarify customer’s complaint, determine the cause of problem, select and explain the best solution, and expedite resolution to completion is critical. Candidate is responsible for overall customer satisfaction and retention.
3+ years of customer service or sales in a publishing or bookselling environment
Demonstrated excellent interpersonal, communication and relationship-building skills
Ability to listen attentively, communicate persuasively and professionally, and follow through thoroughly
Ability to perform multiple tasks simultaneously with good organizational skills
General computer knowledge and expertise in Microsoft Excel
Enthusiasm for customer care and team effort, including interaction with other departments
Apply Now
« Back to list
Stay ahead with
Tip Sheet!
Free newsletter: the hottest new books, features and more
Email Address


Log In Lost Password

Parts of this site are only available to paying PW subscribers. Subscribers: to set up your digital access click here.

To subscribe, click here.

PW “All Access” site license members have access to PW’s subscriber-only website content. Simply close and relaunch your preferred browser to log-in. To find out more about PW’s site license subscription options please email:

If you have questions or need assistance setting up your account please email or call 1-800-278-2991 (U.S.) or 1-818-487-2069 (all other countries), Monday-Friday between 5am and 5pm Pacific time for assistance.

Not Registered? Click here.