Quality Wars: The Triumphs and Defeats of American Business

Jeremy Main, Author, Main, Author
Jeremy Main, Author, Main, Author Free Press $32.95 (382p) ISBN 978-0-02-916684-0
Reviewed on: 02/28/1994
Release date: 03/01/1994
Paperback - 396 pages - 978-1-4165-7696-9
Open Ebook - 384 pages - 978-1-4391-3845-8
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What is quality? How can we achieve and sustain it? In this impressive study, Main, formerly a Fortune magazine editor, focuses on total quality management's (TQM) quest for the ``holy grail.'' Main's coverage of the need for TQM is intriguing. As American corporations grew bigger and older, they became self-destructive, he notes. Studying some key TQM corporations and leaders (Roger Milliken; Motorola's Robert Galvin) in depth, he also examines ways in which TQM can be harnessed by government and the professions. ``Fumblers'' (corporations that ``have been trying for quality for years without succeeding'') are also profiled. Main, weaving a rich tapestry free of statistics and math, has provided a sophisticated view of TQM. (May)
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