Growing Great Employees: Turning Ordinary People into Extraordinary Performers

Erika Andersen, Author
Erika Andersen, Author . Portfolio $24.95 (281p) ISBN 978-1-59184-151-7
Reviewed on: 11/20/2006
Release date: 01/01/2007
Peanut Press/Palm Reader - 288 pages - 978-1-4295-4853-3
Open Ebook - 288 pages - 978-1-4295-4852-6
Open Ebook - 304 pages - 978-1-101-21642-2
Paperback - 281 pages - 978-1-59184-190-6
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The management lessons Andersen distills from her career as a consultant to corporations like MTV and Bank of America are not innovative—most executives have heard about the importance of listening and establishing clear lines of communication. The centerpiece of her technique is a form of personality typing developed in the 1960s to measure workers based on their assertiveness, responsiveness and versatility. Evaluating employees through these "social styles" templates, Andersen promises, will help determine "how they like and need to be managed." Writing in a pleasant, conversational tone, the author begins each chapter with an imagined scene in a garden, establishing an overriding metaphor for her techniques for everything from creating job descriptions to firing underperforming employees. Andersen makes extensive use of worksheets and what-if scenarios to elaborate her points, and summarizes the "big ideas" in each chapter. For rookies, it's a serviceable introduction to the field. (Jan.)

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