Make Peace with Anyone

Getting someone to forgive you is a difficult matter, but David J. Lieberman (Get Anyone to Do Anything) shows how to do this and defuse a host of other common conflicts in Make Peace with Anyone: Breakthrough Strategies to Quickly End Any Conflict, Feud, or Estrangement. Lieberman guides readers through personality clashes, passive aggressive behavior, dealing with criticism and delivering criticism in such diverse situations as family feuds, workplace squabbles and marital discord. He stresses listening and showing respect as vital for dealing with most contretemps, but also includes last ditch emergency measures for the most intractable conflicts. ( Feb.)