Thriving on Chaos

Tom Peters, Author, Donada Peters, Author Alfred A. Knopf $30 (708p) ISBN 978-0-394-56784-6
Addressing American industry's continuing decline in foreign and domestic markets, Peters (In Pursuit of Excellence) here offers a detailed plan for unstructured business activity in which some readers will see not only chaos but anarchy. Nevertheless, the author's perception of high quality as a determining consumer motivation and his radical recipe for achieving it are persuasive. Noting that smaller service-oriented businesses like Federal Express prosper while mammoth GE and GM falter, Peters would largely eliminate top-heavy management superstructures in favor of creative worker involvement and customer participation, with supervisors on hand to encourage. This textbook cites dozens of specific business situations and person-to-person responses in support of its step-by-step instructions for turning a failing enterprise aroundif those involved can act fast. 150,000 first printing; Fortune Book Club main selection. (October 19)
Reviewed on: 01/01/1987
Release date: 01/01/1987
Hardcover - 978-0-394-56061-8
Paperback - 736 pages - 978-0-06-097184-7
Analog Audio Cassette - 1 pages - 978-0-394-56099-1
Paperback - 576 pages - 978-0-330-30591-4
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