Talking from 9 to 5: How Women's and Men's Conversational Styles Affect Who Gets Heard, Who Gets Credit, and What Gets Done at Work

Deborah Tannen, Author William Morrow & Company $23 (368p) ISBN 978-0-688-11243-1
This wise and widely informative book fulfills its promise to do for the workplace what Tannen's You Just Don't Understand has done for the home front-heighten the reader's perception of the ways in which gender, power structures and cultural constraints affect communication. Basing her discussion on extensive interviews with workers, managers and executives at a range of businesses, Tannen identifies-and decodes-various conversational ``rituals.'' For example, women tend to use the words ``I'm sorry'' as an ``expression of understanding-and caring''; but men generally interpret ``I'm sorry'' as an acceptance of blame. Tannen demonstrates that women, conditioned in childhood not to sound too self-confident, are likely to issue orders or implement plans indirectly (and therefore don't receive full recognition for their work); men, conditioned not to sound uncertain, may perceive requests for feedback as an admission of weakness. Offering clear explanations of various conversational ``styles,'' Tannen passes few judgments; rather, she offers readers a wider variety of strategies to express themselves. Filled with gracefully analyzed examples of job-related conversations, every page delivers a shock of recognition. Major ad/promo; author tour. (Oct.)
Reviewed on: 10/03/1994
Release date: 10/01/1994
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Paperback - 368 pages - 978-0-380-71783-5
Downloadable Audio - 978-0-7435-4547-1
Analog Audio Cassette - 978-0-671-50560-8
Ebook - 368 pages - 978-0-06-221010-4
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