CLEAR LEADERSHIP: How Outstanding Leaders Make Themselves Understood, Cut Through the Mush, and Help Everyone Get Real at Work

Bushe, a consultant, believes that the "interpersonal mush" that results when colleagues hide true feelings cripples leaders and teams. He identifies confusing signals and offers solutions (e.g., during meetings, all employees should state their views; managers should recapitulate and show they respect employees' opinions). Some catchphrases aren't helpful, but sample dialogues effectively show how misunderstandings occur. (May)