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TALKBACK

Now I've Lost It

by Sara Nelson -- Publishers Weekly,01/14/2008

Well, I guess it had to happen. It was only my second airplane trip with my new Beloved, so I probably should have expected there would be issues. But even I hadn't anticipated how bereft I'd feel when it was over, when I finally landed in LAX, commandeered my rental car and checked into a hotel—there to discover I'd left something very important behind: my brand-new Kindle. Suffice to say, mildly hysterical mayhem ensued—frantic digging through oversized handbag, lots of cursing and, finally, a desperate call to the airport's Lost and Found. (I got a recording telling me to describe the lost item; I'd get a call back only if they found it.) Describing the device was not that easy—“bigger than a Blackberry, smaller than a laptop”—and there were no identifying marks. In the few short weeks I'd owned the thing, it had become so much a part of me—a gee-whiz item at lunches, a talking point at the office, finally something my teenage son could respect me for—that I hadn't even thought to somehow mark it as mine.

The only good news, I told myself, was that by midflight it had been almost completely out of juice (note to self if I ever get a new one: pretend it's a cell phone and recharge every night), making it less likely someone might find it and go wild at the Kindle store on my registered account. (Books may be only about $10, but they add up fast because the Kindle can hold dozens.) But I dutifully contacted Amazon, whose sympathetic representative promptly de-registered it and told me that if by some miracle the thing turned up, I could re-register it at no charge. (I half-jokingly asked him if Amazon had a Kindle-replacement policy and he sweetly got off the line to check: they don't) But if I ever did buy a new one, he told me, I could download—for free—anything I'd had on the original. (It seems you can pay once and download up to six times to any Kindle registered to you.) This took some of the sting out of the loss, since I had downloaded about $200 worth of books and newspapers: my total financial loss was stuck at (a still rather hefty) $400, the Kindle's purchase price. Still, I couldn't help noting that if I'd left even a brand-new hardcover in the seat pocket in front of me, I would have felt only $25 worth of guilt—not to mention that I could have replaced it within minutes.

Of course, I had some real, live books with me, too, so I was not reading-challenged all weekend. Still, I missed my Kindle, its ease, its readability without glasses, its ability to provide me with books I never got around to buying in print—think Snow Flower and the Secret Fan—but was loving in the downloadable format. At first I thought I might get it back—will anybody even know what this is? I wondered about whatever plane-cleaner might find it—but it's been a week now, and LAX hasn't called.

Which ought to make Amazon's Jeff Bezos happy: apparently, whoever found my Kindle did know what it was and was thrilled to have it. As for me, I'm trying to look on the bright side by conjuring the warm and fuzzy feeling you sometimes get when you pass along a favorite book to a friend. Call me crazy, but I'm convinced my Kindle has found itself a good, bookish home.

Agree? Disagree? Tell us at www.publishersweekly.com/saranelson

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Submitted by: Robert Raleigh (rraleigh@gmail.com)
6/18/2009 1:16:59 PM PT
Location:Salt Lake City, UT
Occupation:Technical Writer

I also lost a Kindle, and it makes me angry that Amazon, as a matter of policy, refuses to blacklist lost and stolen Kindles. Someone who steals for finds a Kindle can deregister it (if you haven't already) and simply re-register it for themselves, and Amazon won't try to prevent it nor tell you, the original owner, that it has happened. Essentially, they're more concerned with selling content to whoever has the device than they are with protecting the legitimate purchaser, because this policy encourages would-be Kindle thieves, and discourages lost Kindles from being returned to their owners.

Submitted by: Joseph Wallace
1/24/2008 3:18:37 PM PT
Location:La Quinta, CA
Occupation:Teacher

Dear Sara,

Sorry to hear you lost your Kindle.

Just a couple corrections to your post:

(1) The Kindle can hold hundreds of books, not dozens. (It can hold thousands if you have an SD card in it.)

(2) Anything you purchase can be downloaded again an unlimited number of times, not just six times. You can have up to six Kindles registered to your account, and you can download anything you've ever purchased onto any of them as many times as you want from your Media Library on Amazon.com.

Hope you get a new Kindle soon!

Submitted by: Pat Kehde
1/18/2008 2:50:46 PM PT
Location:Lawrence, KS
Occupation:bookseller

Talk about being a Luddite, those of us out here trying to sell actual real-life books in a real-life store, I find it annoying to read so many, many words about the loss of a "reading product" marketed and made by the biggest threat to brick and mortar bookstores... and in a trade journal for publishers and booksellers. One might think that Amazon owned the book trade world,or maybe just PW.

Submitted by: Mister Thorne (mister.thorne@comcast.net)
1/15/2008 7:20:49 AM PT
Location:San Francisco
Occupation:Wordsmith

RE: Still, I missed my Kindle, its ease, its readability without glasses, . . . .

Methinks what the author meant to praise was LEGIBILITY, not
READABILITY. They are two very different things, and readability is not a
characteristic of a device.

Submitted by: ava godfrey
1/14/2008 2:35:27 PM PT
Location:mountain view

Until you get your kindle back try using your cell phone as a reader. It's harder to loose, easier to carry, you are already trained to charge it, and you can get books packaged to run on regular 'dumb' cell phones from www.booksinmyphone.com

Submitted by: your faithful Midwest Correspondent
1/14/2008 7:49:21 AM PT
Location:Duluth, Minn.

Oh, Sara, I wish I'd known you lost your Kindle, I could have given you
some great advice, something I learned the hard way when I lost my
digital camera either at ORD or at MSP during the chaos of returning
home after GLBA: the airline will never, ever call you. What you have to
do is go to the Lost & Found usually located near the baggage claim
area at the airline at LAX and talk to a live human being. I did this a
week later at MSP, and was handed a huge container *full* of digital
cameras -- all labeled with info about where and when they were
found -- and invited to paw through them, looking for mine.
Unfortunately, my camera -- with its pics from GLBA -- wasn't there,
and I'm not going to ORD anytime soon to paw through the cameras
there. But it was obvious, judging from the number of digital cameras
in that container at MSP: the airline just isn't going to call you.

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