Books by Karl Albrecht and Complete Book Reviews

Karl Albrecht, Author, Ron Zemke, Author McGraw-Hill Professional Publishing $32.5 (203p) ISBN 978-0-87094-659-2
Predicting a massive employment shift from heavy industry to a service economy, Albrecht and Zemke trace a major business trend toward customer-oriented competition. In 1981, they note, SAS, like other airlines, lost money. The line's incoming...
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