Problems with the e-book edition of The Casual Vacancy have caused Hachette to issue a statement alerting consumers who bought a digital edition before 3:00 p.m. Eastern Daylight Time September 27 that they should ask the e-tailer they bought the title from to reload the file. According to Hachette, once they became aware of issues with Vacancy that included the adjustability of font color and size and adjustability of margins, they sent a new file to all accounts. In its statement, Hachette said that any consumer "who has not heard from their retailer, should contact them and request that their eBook be reloaded. No consumer should have to repurchase the eBook."