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Store Operations Associate
The American Institute of Architects
Washington, DC
Date Posted
This is an entry level position reporting to the Director, AIA Merchandising & Retail. The incumbent is responsible for all day to day operations of the store, including but not limited, to financial forecasting, record keeping, bill paying, store display and all aspects of customer service which includes register sales and working with customers. In addition to managing the annual sale, the incumbent will serve as the AIA representative when the store participates in outside trade shows and in-store events.

Job Duties

• Perform daily operations duties, including store opening and closing activities, such as cash reconciliation, preparing bank deposits, voucher processing.

• Maintain store standards of merchandising and visual presentation to help ensure that weekly/annual revenue goals are met.

• Prepare and analyze weekly and yearly sales reports for management review.

• Maintain stock levels and coordinate core lists with attention to business priorities, seasonal fluctuations and other variations, while striving to maintain the best possible margin; recommends price mark-downs and handles of out-of-date merchandise.

• Develop and maintain customer database.

• Update and maintain website products

• Create visual displays and maintain levels of store merchandise.

• Assist with content preparation of an e-blast to communicate new product offers and promotional opportunities, including working with publishers/manufacturer reps to secure product collaterals

• Assist walk-in, online and phone customers with answering questions as well as fulfilling all sales needs.

• Provide input, sales analysis, and feedback in developing the annual marketing plan

• Prepare vendor payment vouchers for review by Director.

• Use the POS software to help manage customer relationships and identify buying patterns and help identify cross-selling opportunities of AIA Bookstore products.

• Ensures web sales are shipped in a timely manner.

• Will travel to yearly Conventions as a member of the bookstore team, assisting in the planning, set-up, and operations of a remote store from start to finish.

• Performs other duties as necessary to support the Director.

KSAs and Training and Experience

General knowledge of retailing; preferably in the book industry. Knowledge of publishers and publishing practices preferred. Considerable skill in point of sales systems, inventory control, mail, purchasing and merchandising. Considerable skill in Excel and Word; excellent written and oral communications skills and outstanding customer service orientation.

Bachelor’s degree and working knowledge of art and architecture preferred; two to three years of experience in a retail operation required,

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