Books by Lee Cockerell and Complete Book Reviews

Lee Cockerell. Crown Business, $19.99 (208p) ISBN 978-0-7704-3560-8
Cockerell, a service industry veteran and former executive v-p of operations at Walt Disney World, offers a slim, obvious listing of the rules of customer service. The author of Creating Magic: 10 Common Sense Leadership Strategies from a Life at...
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Lee Cockerell, Author Broadway Business $26 (270p) ISBN 978-0-385-52386-8
On his way up the career ladder to become Executive Vice President of Operations at Walt Disney World Resort, Cockerell freely admits he was such an autocratic young hotel and restaurant manager that he was hit over the head with a beer bottle by an
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